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Stop juggling phones and passwords. Tanvik puts WhatsApp, SMS, RCS, Instagram and Messenger into one shared inbox — with assignment, notes, history and AI-drafted replies.
Everything a sales or support team needs to work a shared WhatsApp number without stepping on each other.
Route conversations to the right agent automatically — by round-robin, workload or rules. Everyone knows whose chat is whose.
Past orders, previous conversations, tags, notes and wallet history beside every chat. No more "can you share your details again?"
The AI suggests a reply for every incoming message. Agents tap to approve, edit, or write their own — 3× faster responses.
Tag hot leads, VIPs and complaints. Segments update automatically from behaviour and feed straight into campaigns.
Unanswered chat SLAs, mention notifications and takeover alerts keep response times honest.
Owners, managers and agents see exactly what they should. Sensitive actions stay with admins.
A story reply at 1 AM, a WhatsApp enquiry at lunch, an SMS at dinner — they all land in the same queue, with the same customer record, handled by the same team.
Your whole team, live on one number today.
WhatsApp number, Instagram account, SMS sender — connect once, they all flow into the queue.
Add agents by email, set roles, define assignment rules. Everyone gets their own login.
AI handles first replies, agents close deals, managers watch response times — all in one screen.