Privacy Policy

This Privacy Policy explains how Redcloud Technologies ("Tanvik", "we", "us") collects, uses and protects information when you use the Tanvik website (tanvik.io) and platform. This is a summary stub and will be expanded into our full policy before public launch.

Information we collect

• Information you give us — name, phone number, business details and any message you send through our contact or partner forms.
• Usage information — basic analytics about how the site is used, to improve it.
• Platform data — for customers using the Tanvik platform, the conversations, contacts and orders processed on your behalf, scoped to your workspace.

How we use it

• To respond to your enquiries and provide the service you requested.
• To operate, maintain and improve the Tanvik platform.
• To send service-related communication. We do not sell your personal data.

Messaging & compliance

Messages sent via WhatsApp, SMS and RCS are subject to the policies of the respective providers and applicable Indian regulations (including TRAI/DLT rules for SMS). Customers are responsible for obtaining consent from their own recipients.

Data security

We use industry-standard measures to protect your information, including access controls and encryption in transit. No method of transmission is 100% secure, but we work to protect your data.

Your choices

You can request access to, correction of, or deletion of your personal information by contacting us.

Contact

Questions about this policy? Email hello@tanvik.io or see our contact page.