The fallback that
always delivers.

Not everyone is on WhatsApp every minute. SMS reaches every phone in India, instantly — and in Tanvik it shares the same contacts, inbox and flows as your WhatsApp.

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SMS in Tanvik

One audience. Two channels. Zero silos.

SMS isn't a separate tool here — it's another node on the same canvas.

DLT-compliant campaigns

Registered headers and templates, TRAI-compliant sending — bulk SMS done properly.

OTPs & transactional

Instant one-time passwords and order alerts on the channel that never needs data.

WhatsApp fallback

In Flow Studio: if WhatsApp goes unread for X hours → send SMS. Coverage without double-messaging.

Shared contacts & segments

The same smart segments power both channels. One opt-out updates everywhere.

Same inbox

SMS replies land in the Team Inbox next to WhatsApp chats — same customer, same thread of history.

Unified reporting

Delivery and conversion across channels in one report — see what each channel really contributes.

FAQ

Questions, answered.

Yes — sending uses registered DLT headers and approved templates per TRAI regulations. We guide you through DLT registration during onboarding.

WhatsApp for rich, conversational, high-engagement messaging; SMS for OTPs, urgent alerts and as an automatic fallback when WhatsApp messages go unread. Flow Studio makes the combination automatic.

Yes — one contact database, one set of smart segments, one DND list. No exports, no syncing spreadsheets.

SMS (along with RCS and Instagram) is included in the Pro plan. SMS message charges are billed from the same prepaid wallet.

The fallback thatalways delivers.