Terms of Service

These Terms govern your access to and use of the Tanvik website (tanvik.io) and platform, provided by Tanvik AI Solutions Private Limited ("Tanvik", "we", "us"). By using Tanvik, you agree to these Terms.

Using Tanvik

• You must provide accurate information and keep your account credentials secure.
• You're responsible for all activity in your workspace and for complying with applicable laws.
• You agree not to misuse the service, attempt to disrupt it, or use it to send unlawful or unsolicited messages.

Messaging responsibilities

When you send messages through WhatsApp, SMS or RCS via Tanvik, you must comply with the policies of the relevant providers and Indian regulations, including obtaining proper consent (opt-in) from your recipients and following TRAI/DLT requirements for SMS.

Advertising accounts

If you connect a Google Ads or Meta ad account to Tanvik, you confirm that you are allowed to use that account. Ad spend for that account, including for any ads you create or change through Tanvik, is billed by Google or Meta directly to that account. Tanvik does not pay, hold or refund ad spend. Your ads also remain subject to the ad platform's own terms and advertising policies.

Shopify store data

If you install Tanvik from the Shopify App Store, then for the customer and order data we receive from your store ("Store Data"), you are the data controller and Tanvik AI Solutions Private Limited is your processor. We process Store Data only to provide Tanvik, as described in our Privacy Policy, and on your instructions, which include how you use the app.

• You confirm that you have a lawful basis and any consent needed to contact your customers through Tanvik, that you honour opt-outs, and that you follow the policies of WhatsApp, Meta and Shopify.
• Our staff who can access Store Data are bound by confidentiality, and we protect it with the measures described in the Privacy Policy.
• We use service providers to host Tanvik and deliver messages, including Supabase for hosting and Meta for WhatsApp. We remain responsible for them.
• If we confirm a security incident that affects your Store Data, we will tell you without undue delay and within 72 hours of confirming it.
• We help you answer customer requests to access, correct or delete data, and we act on Shopify's data request and erasure notices.
• When you uninstall, we delete Store Data as described in the Privacy Policy, keeping only the financial records we must retain, in anonymised form.

Billing

Paid plans and message charges are billed on a prepaid basis as described at sign-up. Carrier and provider message rates are passed through. Fees are non-refundable except where required by law. If you install Tanvik from the Shopify App Store, your plan fee and message charges are billed through Shopify, in US dollars, and appear on your Shopify invoice.

Availability

We work to keep Tanvik available and reliable but do not guarantee uninterrupted service. Features may change as the product evolves.

Liability

To the maximum extent permitted by law, Tanvik is provided "as is" and our liability is limited to the amount you paid us in the preceding three months.

Contact

Questions about these Terms? Email admin@tanvik.io or see our contact page.