Tanvik vs Wati โ€” Which WhatsApp CRM is Better for Indian SMBs?
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Honest comparison ยท Updated 2025

Tanvik vs Wati
Which one is right for your business?

A feature-by-feature comparison of Tanvik and Wati for Indian SMBs โ€” pricing, AI capabilities, India-readiness and support.

FeatureTanvikWati
AI Sales Agent (24/7 auto-replies)โœ“ Included in ProAdd-on, extra cost
Free forever planโœ“ Yesโœ— No free plan
Paid plans starting priceโ‚น2,999/mo~โ‚น4,500/mo (USD pricing)
Auto-refund on failed messagesโœ“ Automaticโœ— No auto-refund
Real-time cost meter per campaignโœ“ Yesโœ— No
SMS channelโœ“ DLT via Route Mobileโœ— Not available
RCS channelโœ“ Availableโœ— Not available
In-chat UPI / Razorpay paymentsโœ“ YesPartial integration
Built for Indian SMBsโœ“ India-first productGlobal product, India support
INR pricingโœ“ Yesโœ— USD (conversion risk)
WhatsApp supportโœ“ Primary support channelTicket-based

Bottom line

Wati is a solid WhatsApp tool for businesses that primarily need team inbox and broadcast features. Tanvik is a better fit for Indian SMBs that want AI-powered sales automation, multi-channel (WhatsApp + SMS + RCS), INR pricing, and the industry-first auto-refund on failed deliveries.

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